We are so confident that you are going to love your new Hope mattress, you can try it for 120 days. If it's not right, we will exchange it for a different mattress or pick it up for a refund. It's that easy!
We will take care of any defects for the lifetime of the mattress.
We have a one-time return or exchange policy. If, after 30 days of sleeping on the mattress but not more than 120 days from delivery date, you are not satisfied with your Hope mattress and want to return the mattress, you will receive a full refund minus fees for shipping, White Glove Service, state-based recycling fees, and/or promotional values. Please notify Hope Mattress to start your return and refund process.
If you have questions or need assistance on any of these topics, you can reach us anytime at firstname.lastname@example.org or by calling us at (214) 556-8444 M-F 8am - 5pm CT.